Crafting a New User Experience

TRAVERSE CITY - On a recent October day in Boston, more than 180 professionals gathered to discuss a concept that is both cutting edge and as old as commerce itself: The Customer Experience, or "CX."Nancy Flowers, vice president of client experience at TC's Hagerty Insurance,...

Employment Up North: Where the Jobs Are

REGION - Without a doubt, the unemployment picture in northern Michigan has been dark in 2009. However, as glimmers of light are starting to show at the end of the low employment tunnel, some sectors are looking downright bright. First the tough news: Unemployment in Grand...