Crafting a New User Experience

TRAVERSE CITY - On a recent October day in Boston, more than 180 professionals gathered to discuss a concept that is both cutting edge and as old as commerce itself: The Customer Experience, or "CX."Nancy Flowers, vice president of client experience at TC's Hagerty Insurance,...

Major Help on the Way for 401(k)

The black box of 401(k) fees is about to break openIf you have a 401(k) - or if you are eligible for one through your employer - mark April 1, 2012 on your calendar. That's when the latest updates to the federal law governing employee...

Book Review: “The Lean Startup” by Eric Ries

Three and a half starsCrown Business - $26.00 - 336 pagesTraditionally, for any start-up business, producing the model for a new product or service includes tremendous expense, along with an arduous developmental timeframe on the...

The Key to Weathering Tough Financial Times? Volunteers.

According to a study conducted by Campbell Rinker, a marketing research firm specializing in nonprofits, volunteers are nearly three times more likely to say they will cut back on other expenses before they stop giving (17 percent vs. 6 percent for non-volunteers) and nearly twice...

The Beginning of Banking in Traverse City

Back when lumber was king, TC's founding father built a brick-and-mortar legacy that still stands today.TRAVERSE CITY - One bank with more than $100 billion dollars in assets; the other a quickly growing locally owned bank founded in 2000. They share one thing in common:...

What’s Hot – and Not – in Home Design

In recent years, new home sales have taken a hit,and the home design industry has been able to capitalize on the growing sect of folks staying in place and renovating their existing homes. The TCBN checks in with local designers and retailers to find out...

To Our Newly Seated Public Servants

Congratulations! Now that the election is over, the honor soon will be over as well, and the responsibility of office will take hold. Though I've never held an elected public office, I have held an appointed federal office. I make that disclosure simply to...

Region’s Energy: Questions Go Beyond Windmills and Solar Debate

There are voices screaming that an energy shortage in our region and in Michigan is inevitable. These voices come from people in the energy business; from small business owners highly dependent on reliable power; from environmental groups; and from business groups like the Chamber. ...